Privacy Policy

Last Updated: April 2025

Buhleni Farm Chalets (“we”, “us”, or “our”) is committed to protecting the privacy of our website visitors and guests. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and your choices. By using our website (https://buhlenifarm.co.sz) or communicating with us, you agree to the practices described here.

Information Collected

We collect information that you voluntarily provide to us and data collected automatically when you use our website. Personal data may include your name, email address, phone number, and any booking or inquiry details you submit. In particular:

  • Contact and booking details: Information you provide when you make a reservation request or inquiry (e.g. via our contact form or email), such as name, email, phone number, and any information about your booking preferences.
  • Communication data: If you correspond with us by email or WhatsApp, we collect the contents of your messages and any contact information you provide.
  • Newsletter sign-up: If you subscribe to our marketing communications, we collect your email address and any preferences you express.
  • Automatically collected data: When you visit our site, we automatically log technical data such as your IP address, browser type, device information, and pages viewed. This is gathered through cookies and similar tracking technologies (see below).
  • Tracking and analytics data: We use analytics tools and advertising pixels. For example, Google Analytics stores cookies to track usage data​, and Facebook Pixel collects information about your actions on our site to measure ads. These tools help us understand site usage and user behavior in anonymized or aggregated form.

Notably, we do not collect payment or credit card information on our website. Any payment processing is handled by third-party booking platforms (such as Booking.com or Airbnb) outside our site, and their own privacy policies apply to those transactions.

How Information Is Used
We use the information we collect for a variety of purposes related to our business:

Providing services: To process and confirm your reservations or inquiries and communicate with you about your booking.

Communications: To send you emails or messages (e.g. booking confirmations, updates, newsletters) if you have opted in. You can unsubscribe from marketing emails at any time.

Website improvement: To analyze and improve our website and services. For example, we use Google Analytics data to monitor site usage, and as noted, Google may use this data to personalize ads on its network​.

Advertising: To deliver relevant advertising. For instance, Facebook Pixel allows us to show targeted ads on social media based on your interaction with our site​.

Security and compliance: To protect against fraud and abuse, to detect and protect us against error, loss or unauthorized actions, and to comply with legal requirements.

Whenever possible, we use information in an aggregated, anonymized form. We will not use your personal data for purposes beyond what we describe here without your consent.

Sharing of Information

We do not sell your personal information to third parties. However, we may share data in the following ways:
Service providers: We share information with trusted service providers who perform services on our behalf (such as website hosting, email delivery, payment processing, and customer relationship management). These providers are contractually bound to protect your information.

Advertising and analytics partners: We share certain data with our advertising partners. For example, the Take-Two (Zynga) privacy policy explains that technologies like ours “may transmit personal information (e.g., how you navigate specific pages, which links you click) … to our advertising partners”​. Similarly, we provide aggregated or hashed data to advertising platforms (Google, Meta) to enable personalized advertising. We do not share your personal identity (e.g. name or email) with advertisers, and we only share data in accordance with the platforms’ policies.

Legal reasons: We may disclose information to comply with a legal obligation, or to protect the rights, safety, or property of our company, our users, or others.

In all cases, we limit the amount of data shared to the minimum necessary for the specified purpose.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For example:

Google Analytics: We use Google Analytics to collect and analyze website usage. Google Analytics “stores cookies on your [computer] to keep track of usage data”​. This allows us to understand how visitors use our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on​

Facebook Pixel: We use Facebook Pixel to measure conversions and manage ads. This tool may place cookies or similar identifiers on your device and send data to Facebook, allowing targeted advertising. As noted, “third parties, including Facebook, may use cookies…to provide targeted ads”​. You can adjust your Facebook ad preferences to limit this tracking.

Google reCAPTCHA: Our contact form is protected by Google reCAPTCHA to prevent spam. reCAPTCHA collects certain usage data and is subject to Google’s Privacy Policy​

Other cookies: We use essential cookies for site functionality (such as remembering your preferences). If you disable cookies in your browser, parts of the site may not function properly.
You can manage cookies through your browser settings or using opt-out mechanisms provided by the third parties (e.g. Google’s ad settings or Facebook’s Ad Preferences). However, disabling cookies may affect your experience on our site.

Communications (Email and WhatsApp)

If you provide us with your email address or phone number (for example, by making a booking inquiry or opting in to our newsletter), we may use it to send you information related to your reservation and occasional promotional offers. We will always give you the option to opt out of marketing communications (e.g., via an unsubscribe link in our emails). For communications via WhatsApp, we use the phone number you provide solely to respond to your inquiries and coordinate your stay; we do not share this information for marketing. All communications are stored securely and used only for the purpose of serving you.

Data Security

We implement appropriate security measures to protect your personal information. Our website uses HTTPS encryption to safeguard data in transit​, and our servers use firewalls and secure access controls. We also restrict access to personal data to only those employees and service providers who need it. While we strive to protect your information, please note that no method of internet transmission is completely secure. In the event of a data breach affecting your information, we will comply with any legal obligations to notify you and relevant authorities.

User Rights

You have choices regarding your personal information, including:
Access and correction: You may request access to the personal data we hold about you, and ask us to correct or update it.
Deletion: You may request that we delete your personal data from our systems, subject to any legal or business data retention requirements.
Unsubscribe/Opt-out: You can unsubscribe from our marketing emails at any time. You can also opt out of targeted advertising (for example, by adjusting Facebook ad settings or using the Google Analytics opt-out add-on​).
Other rights: Depending on your jurisdiction, you may have additional rights (such as data portability or the right to object). To exercise any rights, please contact us as indicated below.

We will respond to any request to exercise your rights within a reasonable timeframe and in accordance with applicable law.

Third-Party Links

Our website may contain links to third-party websites (such as Booking.com, Airbnb, or other travel platforms). When you visit these sites, their own privacy policies apply. We have no control over the content or practices of external websites. As noted in privacy guidance, if you click on a third-party link “we strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for [those sites]”​.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will revise the “Last updated” date at the top of this policy and provide notice on our website or by email before the change takes effect​. We encourage you to review this page periodically for any updates. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@buhlenifarm.co.sz
WhatsApp/Phone: +268 7857 0488 or +268 7849 4325
Address: Buhleni Farm, Ezulwini Valley, Eswatini

We will address your inquiries promptly. Thank you for trusting Buhleni Farm Chalets with your personal information.